LOGO AND TRADEMARK

There are a few things we LOVE and TREASURE here at CupCheck LLC: the game of CupCheck, our fans, and of course the CupCheck logo and trademarks. So please do not ever use the CupCheck logo and trademarks, including slogans, without prior written consent from CupCheck, LLC

CUPCHECK”TM” is registered in the United States.

STOCK

Most of our items are in stock and ready to ship. If items become delayed or backordered, we will call you or send you an email.

DIMENSIONS

All dimensions have been rounded up to the nearest inch.

FINISH VARIATIONS

Finish characteristics may vary slightly.

INVOICING

All invoicing is pro forma (payment due in full prior to shipping from CupCheck LLC.)

All prices are F.O.B. CupCheck LLC and are subject to change without notice.

INSPECTION

Please inspect all goods at the time of delivery and only accept merchandise received in good condition. If you decide to accept delivery of merchandise that may appear to be damaged, please make note that the items were received damaged, next to your signature accepting the merchandise. Should this happen, please notify CupCheck LLC immediately and be certain to retain all original packaging.

WARRANTY AND RETURNS

Manufacturers defects are covered for a period of up to one (1) year from the date of purchase. You may return for credit any new merchandise shipped in error or which, upon inspection, is found to be defective in workmanship or materials.

For products returned in saleable condition or orders cancelled after seven (7) days of receipt by us, there will be a handling and restocking charge of 20%.

Email cupcheckgame@gmail.com for a written return authorization to be included with returned merchandise.

Manufacturers defects are covered for a period of up to one (1) year from the date of purchase.

CLAIMS

Claims for damages, shortages or nonconforming goods must be filed with CupCheck LLC. within seven (7) days after shipping.

The purchaser waives any right to set off or hold back amounts paid or due hereunder against any other amounts owed for other merchandise purchased from CupCheck LLC.

ORDER PROCESSING

We process all of the orders daily with the exception of Sundays and Holidays. None of the shipping services are operating on those days, therefore, we do not process orders on those days. Orders are processed in the morning of each day from Arizona. Thus, our time zone can be Mountain in the fall/winter months and Pacific in the spring/summer months. Typically, we will process orders up to 12 pm. So, it is possible that an order can be processed the same day the order is placed as long as it falls within our processing time. You will receive an email notification with your tracking information once a shipping label is created and the tracking information is submitted in our system. If you track it prior to the carrier picking it up and scanning it in at their facility, you will not get a location yet as to where the package is. It has to arrive at the respective carriers facility and be scanned. If an order is placed on Saturday after our processing is completed, that order will then be processed on Monday morning providing it is not a holiday.

We offer two shipping carriers: USPS & FedEx Ground. You will see a flat rate shipping option for both carriers. If you happen to be placing an order on a Friday, here are some things to consider: FedEx does not have normal operations on Saturday and Sunday. Therefore, the shipping time starts on the following Monday, which is the first business day after the weekend. USPS does have operations on Saturdays which improves the transit time. From experience, USPS Priority “Express Shipping” is a more expedited method for orders placed on Friday or Saturday.

Tracking Your Order:

You will receive a shipment notification once we create a shipping label for your order. If you have not received an email with the shipment notification, be sure to check your spam folder first. If you still don’t find anything, you can email us at:

support@cupcheckgame.com

As noted above, the tracking for that shipment will not show anything until the carrier receives and scans that package at their first facility. After that scan, you will be able to see the progress when tracking the shipment. Once that package is in the carrier’s possession, it is in their control. We have no control of their operations or performance. We can help contact the carrier if you are having a problem, but often there are issues with the carrier in the city and state that the shipment is going to. We have experienced that in certain locations. In that case, it may help if the customer contacts the carrier and speaks to the local branch or office.

Delivery Address:

It is the customer’s responsibility to ensure the shipping address is correct and that you are accepting responsibility for that package once it is delivered. You are selecting a service in which the carrier knows they are going to drop the package without a signature and without someone being home. You are accepting responsibility for that package after the carrier delivers it. If your shipment will be left at your front door, or parcel common area, it could possibly get stolen. Please track and retrieve your package accordingly.

Apartment Complexes:

If you live in an apartment complex, you will need to make sure that your shipment will be accepted outside of your standard mailbox, or make arrangements with the complex to receive your package. We have experienced lost packages involved with apartment address shipments. You are purchasing something that comes in a large box that obviously won’t fit in your mailbox, thus please plan for your parcel.

PO Boxes:

USPS is the only carrier who will ship to PO Boxes. FedEx will ship to UPS Stores and FedEx Office Business Centers.

Billing Address/Shipping Address:

We encourage that your billing address and shipping address be the same address. The reason for this is to protect us and you against fraud. Identity theft allows criminals to place orders with a different shipping address in an attempt to steal the product. Due to the increase in these attempts, we strongly prefer that you use the same address for billing and shipping. If you need us to make an exception, we may require a copy of the credit card and photo ID to ensure your identity. Further, we will need to contact the credit card company so they can contact you to validate the purchase and provide an authorization code.

FORCE MAJURE

Reasonable control including, but not limited to, flood, fire, embargo, war, national emergency, sabotage, accident, governmental laws, ordinances, etc.